Yesterday, we received a video and picture from a Venezuelan customer regarding the product’s feedback, and the customer was very satisfied with the packaging of our product.
After receiving the goods, the customer tested the product and found that the machines were all in good condition and all were operational. The customer said that they would continue to cooperate with EPARK next time.
Customers have purchased our VR products, such as racing machines, air hockey table, shooting arcade machines, etc.
The following is a picture of customer feedback：
a, We provide 7X24 hours After-Sales Service.
b, When problem happen, we service team will guide clients to troubleshoot and confirm the problem by wechat or whatsApp together.
c, If it’s spare parts problem, we will send you new parts by DHL to replace it and it is free during the warranty period.
d, If that’s software issue, we remote and fix it.